Powering your machine
The Dyson V11™ battery and monitoring system work together to gauge how much run time is remaining.
The system calculates run time using an algorithm that ‘learns’ how your machine works over time. This could mean that initial run times shown may not reach the figures quoted while the algorithm adjusts to the battery. As it learns, however, it will more accurately gauge how much power remains.
All batteries differ and may vary during their lifetime. Run time can be affected by the cleaning mode you use and the different power draw on varied surfaces – long-pile carpets will draw more power than short pile, for example. In addition, all batteries naturally differ slightly from one another, affecting the amount of power they can produce.
You can help preserve the run time and overall life of your battery by using the power mode best suited to your cleaning task, and only using Boost mode for intensive cleaning.
Direct from Dyson
Best price policy
Prices matched daily.
Our prices are checked and matched daily, so you can be confident you’re getting the best price by purchasing direct from Dyson.in
If you find (within 7 working days) the same machine advertised at a lower price (inclusive of bank cashback offers) by Amazon, Flipkart, Nykaa or Croma in India, we’ll refund the difference and match the price.
You just need to contact our Customer Service team on 1-800-258-6688.
Below are the terms to avail the policy:
- Product must be the exact same model as it appears on Dyson.in
- Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.
- Bank cashback offers on retailers does not include offers on commercial/distributors cards, retailer branded bank cards, and retailer loyalty cards.
- Retailer on which the policy is applicable: Amazon, Flipkart, Nykaa, Croma. Proof of advertised price by the retailer is required.
- Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.
- Refunds will be processed by our Customer Service team within 5-10 working days
To ensure social distancing:
At the time of delivery, our associate will place the product on your doorstep and step back to maintain a safe distance for you to receive it
Customer signatures are not required at the time of delivery now. Instead our delivery associate will ask for an image of the recipient’s identification card as a proof of delivery
We don’t stop caring about your machines once they’re yours. We offer a warranty on parts and labour for two years on cordless vacuum cleaners, hair dryers and air purifiers.
When you buy from Dyson.in you can choose to register your warranty automatically, so you won’t have to fill any more forms.
A service gesture for Dyson technology owners!
Due to the ongoing COVID-19 situation we are unable to service customers who want to claim their warranty. As a service gesture we offer to extend the warranty by ‘3 months’ for our owners who bought their Dyson technology between ‘March 2018 to May 2018’. You can also speak to our customer service agent at 1800-258-6688 for more details.A service gesture for Dyson technology owners!
Due to the ongoing COVID-19 situation we are unable to service customers who want to claim their warranty. As a service gesture we offer to extend the warranty by ‘3 months’ for our owners who bought their Dyson technology between ‘March 2018 to May 2018’. You can also speak to our customer service agent at 1800-258-6688 for more details.
Free 30 day return
Money back guaranteeIf you need to return your machine for any reason, we will collect it at a time convenient for you – within 30 days of you receiving the machine.
At no extra cost.
With no questions asked.
Please note that bundled/combo products have to be returned together.