10. Your Consumer Right of Return and Refund
This clause 10 only applies if you are a consumer.
10.1 If you are a consumer, you have the right to cancel a Contract within the period set out in clause 10.2 below. This means that during that period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
10.2 Your right to cancel the Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 10 days in which you may cancel, starting from the day you receive the Products.
10.3 To cancel, please contact us in writing to tell us by sending an email to ask@dyson.in or by sending a letter to us at: Dyson Technology India Pvt. Ltd. 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002.
10.4 If you exercise your right to cancel in accordance with these Terms, you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. See section 10.9 for full details of our refund policy.
10.5 For machine returns Our customer service team will arrange collection of your machine – free of charge. The machine should be returned in Original Condition, with the original packaging, price tags, and accompanied with all tools, accessories, operational manual and any other material as delivered to the customer at the time of purchase.
10.6 For tool and accessory returns. You must return the Products in Original Condition with the original packaging, price tags and the return order label to us at your expense within 10 calendar days of your notice of cancellation, ensuring that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, on receipt of the goods in undamaged condition we will refund the full purchase price to the card or method you originally used for the purchase. The address for return of the goods is: Dyson Technology India Pvt. Ltd. 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002.
10.7 Details of your right to cancel and an explanation of how to exercise it are provided with the Dispatch Confirmation.
10.8 As a consumer, you will always have legal rights regarding cancellation in relation to Products that are faulty or not as described. These legal rights are not affected by the Dyson product warranty.
10.9 Refunds shall be initiated only after the Products have been physically received, inspected and certified by the quality inspection team that the items are in original condition and meet the requirements of clause 10.5 and/or 10.6, as applicable..
10.10 Subject to clause 10.9 above, Payments done using Cards/ Wallets shall be refunded in 10 working days from the date of receipt of Product(s).
10.11 Subject to clause 10.9 above, Refund of orders placed using cash on delivery as the payment method will be made by cheque or demand draft or directly to Your bank account via NEFT within 10 working days from the date of receipt of valid Bank Accounts Details of the customer.
10.12 Please refer the section – Terms and Conditions of No Cost EMI Offer for EMI refunds.
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