Terms & Conditions

This page, together with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.dyson.in

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made there under as applicable and various other statutes. This electronic record is generated by a computer system and does not require physical or digital signatures.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

For the purpose of these Terms wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on our site.The term "We", "Us", "Our" shall mean Dyson Technology India Pvt. Ltd.having its registered office situated at 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002, with Corporate Identity Number: U51909HR2017FTC068554

You will be asked to confirm your acceptance of these Terms before being able to place an order. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms, or save them to your computer, for future reference.

1. Information about us

1.1 We operate the website www.dyson.in. We are Dyson Technology India Pvt. Ltd, our registered office is Dyson Technology India Pvt. Ltd. 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002 which is also our main trading address.

1.2 To contact us, please see our Contact us page.

> Back to top

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot warranty that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.

> Back to top

3. Use of Our Site

3.1 Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.

> Back to top

4. How we use your personal information

4.1 We only use your personal information in accordance with our Privacy Policy. Please take time to read this, as it includes important information which applies to you. Any other use of your personal information shall be in accordance with your consent as provided to Us from time to time.

> Back to top

5. If you are a Consumer

The following clause 5 only applies if you are a consumer.

5.1 If you are a consumer, you may only purchase Products from our site if you are a person who can form legally binding contracts under Indian Contract Act, 1872.

5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described.

> Back to top

6. If you are a Business Customer

The following clause 6 only applies if you are a business.

6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement, based on any statement in this Contract.

> Back to top

7. How the Contract is formed between You and Us

7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.2 After you place an order, you will receive an email and/or SMS from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 7.3 below

7.3 We will confirm our acceptance to you by sending you an email and/or SMS that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our site as referred to in clause 11.5 below, we will inform you of this by email and/or SMS and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

> Back to top

8 Payments

8.1 Payment can be made in Indian Rupees by one of the following: Mastercard, Visa, Maestro, American Express,Dinersclub, NetBanking, UPI, Wallets, card on delivery and cash on delivery up to a certain value as defined by Us from time to time or such other payment mode as may be specified by US from time to time. Additional terms and conditions may apply depending upon your payment mode, including without limitation, for No Cost EMI and Cash on Delivery. By making Payment through such mode, you agree to the terms and conditions that apply to such mode of payment. We reserve the right to add or remove or modify the terms and conditions for such payment options without prior notice. Notwithstanding the above, usage of any of the above payment options shall at all times be subject to rules, regulations and guidelines under applicable law and those prescribed by RBI, issuer banks, acquiring banks, facility providers and other intermediaries involved in the payment process.

8.2 While availing any of the payment methods available on our Site, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Exceeding the pre-set limit mutually agreed by you and your Bank
  • Lack of authorization for any transaction/s, or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s

All payment transactions are subject to approval by the Your issuing bank / financial institution as applicable. If Your bank / financial institution refuses to authorize payment, We reserve the right to cancel the order without any liability. Further, You agree that it will not hold Us accountable for any delays caused to the Delivery in cases where the payment authorization is delayed by Your bank/ financial institution.

8.3 We may at our sole discretion and without any prior notice limit the quantity / value of items purchased per person per household or per order. These restrictions may be applicable to order placed by same account, the same credit card or debit card and also to orders that use the same billing and/or shipping address.

8.4 We reserve the right to decline transaction by customer with a history of questionable charges including but not limited to breach of any agreement by the customer with Us or breach/violation of any law or any charges imposed by issuing bank or breach of any policy.

8.5 We may at our discretion do such checks We deem fit before approving the cash on delivery transaction to be certain of customer’s commitment to pay the transaction price. As a result of such check if we are not satisfied with the creditability of the customer or genuineness of the transaction/transaction price, we may at our discretion reject and/or cancel the order.

8.6 In the event that a Product is listed at an incorrect price due to an error in pricing, we shall have the right, at its own discretion, to refuse or cancel any orders placed for that Product. In the event that a Product is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

8.7 In case of cash on delivery or card on delivery, the order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the full payment is made to Us.

> Back to top

9. Delivery

9.1 Your order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the Dispatch Confirmation, unless there is an Event Outside Our Control as set out in clause. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.

9.2 Delivery will be completed when we deliver the Products to the address you gave us.

9.3 The Products will be your responsibility from the completion of delivery.

9.4 You own the Products once we have received payment in full, including all applicable delivery charges.

9.5 We only deliver to addresses in Mumbai, Delhi NCR & Bangalore. Please note that there are a small number of pincodes within these cities, , to which we may not be able to deliver. If you have any queries regarding your order, please contact ask@dyson.in

9.6 We can only accept orders for delivery to addresses within the territorial boundaries of Republic of India.

9.7 Next day delivery not applicable on Sundays and public holidays.

9.8 Order needs to be placed before 9pm to be applicable for next day delivery.

9.9 Next day delivery not applicable on accessories.

9.10 Next day delivery will be attempted by Dyson but Dyson not responsible but is premises are locked, customer not available, or delivery refused for other reasons.

9.11 Next day delivery not applicable for reasons beyond Dyson's control, including force majeure conditions.

9.12 Dyson does not guarantee next day delivery and the same is provided on a best effort basis.

9.13 Next day delivery only valid for the following pin codes:

Hello how

WH LocationDestination pin code Pin CodePlace
Bengaluru560001Bangalore Bazaar
Bengaluru560002Avenue Road
Bengaluru560003Aranya Bhavan
Bengaluru560004Basavan gudi
Bengaluru560005Fraser Town
Bengaluru560008H.A.l ii stage
Bengaluru560009Bangalore Dist offices bldg
Bengaluru560010Bhashyam Circle
Bengaluru560011Jayangar Iii block
Bengaluru560012Science Institute
Bengaluru560014Jalahalli East
Bengaluru560015Jalahalli West
Bengaluru560017Bangalore Air port
Bengaluru560019Gaviopuram Extension
Bengaluru560023Magadi Road
Bengaluru560025Bangalore Sub fgn post
Bengaluru560029Dharmaram College
Bengaluru560032P&t Col. kavalbyrasandra
Bengaluru560033Malkand Lines
Bengaluru560040Chandra Lay out
Bengaluru560042Sivan Chetty gardens
Bengaluru560045Arabic College
Bengaluru560046Benson Town
Bengaluru560047Austin Town
Bengaluru560051H.K.p. road
Bengaluru560054M S r road
Bengaluru560055Malleswaram West
Bengaluru560056Bnagalore Viswavidalaya
Bengaluru560058Peenya I stage
Bengaluru560059Rv Niketan
Bengaluru560063A F station yelahanka
Bengaluru560069Jayangar East
Bengaluru560070B Sk ii stage
Bengaluru560075New Thippasandra
Bengaluru560076Bannerghatta Road
Bengaluru560078J P nagar
Bengaluru560080sadashiva nagar
Bengaluru560085Banashankari Iii stage
Bengaluru560086Avani Sringeri mutt
Bengaluru560091Magadi Road
Bengaluru560093C.V.raman nagar
Bengaluru560094Isro Anthariksha bhavan
Bengaluru560095Koramangala Vi bk
Bengaluru560100Electronics City
Mumbai400001South Mumbai
Mumbai400004Girgaon Chowpatty
Mumbai400006Malabar Hill
Mumbai400012Lower Parel
Mumbai400013Lower Parel
Mumbai400026Cumballa Hill
Mumbai400028Shivaji Park
Mumbai400050Bandra West
Mumbai400052Khar Colony
Mumbai400057Hanuman Road
Mumbai400069Nagardas Road
Delhi110001Connaught Place 
Delhi110002A.g.c.r., New Delhi
Delhi110003Aliganj, South Delhi
Delhi110004Rashtrapati Bhawan, New Delhi
Delhi110005Anand Parbat Indl. Area, New Delhi
Delhi110006Chandni Chowk, North Delhi
Delhi110007Birla Lines, North Delhi
Delhi110008Dada Ghosh Bhawan, New Delhi
Delhi110009Dr.mukerjee Nagar, New Delhi
Delhi110010505 A B Workshop, South West Delhi
Delhi110011Gym Khana Club, New Delhi
Delhi110012I.a.r.i., New Delhi
Delhi110013Dargah Sharif, South Delhi
Delhi110014Hari Nagar Ashram, South Delhi
Delhi110015Delhi Industrial Area, New Delhi
Delhi110016Green Park Market, South West Delhi
Delhi110017Chirag Delhi, South Delhi
Delhi110018Ashok Nagar, New Delhi
Delhi110019Alaknanda, South Delhi
Delhi110020C R R I, South Delhi
Delhi110021Anand Niketan, South West Delhi
Delhi110022R K Puram Sect-1, South West Delhi
Delhi110023Kidwai Nagar East, South West Delhi
Delhi110024Amar Colony, South Delhi
Delhi110025Jamia Nagar, South Delhi
Delhi110026Ashoka Park Extn., New Delhi
Delhi110027J-6 Rajouri Garden, New Delhi
Delhi110028Naraina Industrial Estate, New Delhi
Delhi110029Ansari Nagar, South West Delhi
Delhi110030Gadaipur, South West Delhi
Delhi110031Gandhi Nagar, East Delhi
Delhi110032Balbir Nagar, East Delhi
Delhi110033Adrash Nagar, North Delhi
Delhi110034Anandwas, North Delhi
Delhi110035Ganeshpura, North Delhi
Delhi110036Alipur, North Delhi
Delhi110037Gurgaon Road, South West Delhi
Delhi110038A F Rajokari, South West Delhi
Delhi110039Auchandi, North West Delhi
Delhi110041Bakkarwala, New Delhi
Delhi110042Badli, North Delhi
Delhi110043Baprola, New Delhi
Delhi110044Badarpur, South Delhi
Delhi110045Amberhai, New Delhi
Delhi110046Nangal Raya, New Delhi
Delhi110047Arjungarh, South West Delhi
Delhi110048Greater Kailash, South Delhi
Delhi110049Andrewsganj, South Delhi
Delhi110051Azad Nagar, East Delhi
Delhi110052Ashok Vihar Ho, North Delhi
Delhi110053Bhajan Pura, East Delhi
Delhi110054Civil Lines, North Delhi
Delhi110055A.k.market, New Delhi
Delhi110056New Multan Nagar, North West Delhi
Delhi110057Vasant Vihar-1, South West Delhi
Delhi110058A-3 Janak Puri, New Delhi
Delhi110059D. K. Mohan Garden Po, New Delhi
Delhi110060Rajender Nagar, New Delhi
Delhi110061Bijwasan, South West Delhi
Delhi110062Air Force Station Tugalkabad, South Delhi
Delhi110063Jawala Heri Gdbo, New Delhi
Delhi110064Hari Nagar, New Delhi
Delhi110065East Of Kailash, South Delhi
Delhi110066R K Puram (main), South West Delhi
Delhi110067J.n.u., South West Delhi
Delhi110068Ignou, South West Delhi
Delhi110069Union Public Service Commissio, New Delhi
Delhi110070Masood Pur, South West Delhi
Delhi110071Badhosarai,  New Delhi
Delhi110072Crpf Jharoda Kalan, New Delhi
Delhi110073Dhansa, New Delhi
Delhi110074C.s.k.m. School, South West Delhi
Delhi110075Dwarka Sec-6, New Delhi
Delhi110076Ali, South Delhi
Delhi110078N.s.i.t. Dwarka, New Delhi
Delhi110080Sangam Vihar, South Delhi
Delhi110081Chand Pur, North West Delhi
Delhi110082Holambi Kalan, North West Delhi
Delhi110083Mangol Puri ‘n’ Block, North Delhi
Delhi110084Burari, North Delhi
Delhi110085Prashant Vihar Po., North Delhi
Delhi110086Budh Vihar, North West Delhi
Delhi110087Jwala Puri, New Delhi
Delhi110088Haiderpur, North Delhi
Delhi110091Chilla, East Delhi
Delhi110092Anand Vihar, East Delhi
Delhi110093Loni Road Housing Complex, East Delhi
Delhi110094Dayalpur, East Delhi
Delhi110095Dilshad Garden, East Delhi
Delhi110096Ghazipur, East Delhi

> Back to top

10. Your Consumer Right of Return and Refund

This clause 10 only applies if you are a consumer.

10.1 If you are a consumer, you have the right to cancel a Contract within the period set out in clause 10.2 below. This means that during that period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

10.2 Your right to cancel the Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 30 days in which you may cancel, starting from the day you receive the Products.

10.3 To cancel, please contact us in writing to tell us by sending an email to ask@dyson.in or by sending a letter to us at: Dyson Technology India Pvt. Ltd. 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002.

10.4 If you exercise your right to cancel in accordance with these Terms, you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. See section 10.9 for full details of our refund policy.

10.5 For machine returns Our customer service team will arrange collection of your machine – free of charge. The machine should be returned in Original Condition, with the original packaging, price tags, and accompanied with all tools, accessories, operational manual and any other material as delivered to the customer at the time of purchase.

10.6 For tool and accessory returns. You must return the Products in Original Condition with the original packaging, price tags and the return order label to us at your expense within 14 calendar days of your notice of cancellation, ensuring that you obtain proof of posting for your own records. Note that if you fail to package the goods adequately to avoid damage in transit or fail to take reasonable care of the goods we might not be able to accept their return. Otherwise, on receipt of the goods in undamaged condition we will refund the full purchase price to the card or method you originally used for the purchase. The address for return of the goods is: Dyson Technology India Pvt. Ltd. 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002.

10.7 Details of your right to cancel and an explanation of how to exercise it are provided with the Dispatch Confirmation.

10.8 As a consumer, you will always have legal rights regarding cancellation in relation to Products that are faulty or not as described. These legal rights are not affected by the Dyson product warranty.

10.9 Refunds shall be initiated only after the Products have been physically received, inspected and certified by the quality inspection team that the items are in original condition and meet the requirements of clause 10.5 and/or 10.6, as applicable..

10.10 Subject to clause 10.9 above, Payments done using Cards/ Wallets shall be refunded in 10 working days from the date of receipt of Product(s).

10.11 Subject to clause 10.9 above, Refund of orders placed using cash on delivery as the payment method will be made by cheque or demand draft or directly to Your bank account via NEFT within 10 working days from the date of receipt of valid Bank Accounts Details of the customer.

10.12 Please refer the section – Terms and Conditions of No Cost EMI Offer for EMI refunds.

> Back to top

11. Price

11.1 The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of the Products are correct at the time of publication. However, if you discover an error in the prices of the Products you ordered, please see clause 11.5 below for what happens in this event.

11.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

11.3 The price of a Product is inclusive of indirect taxes such as but not limited to Central Goods and Services Act, 2017, State Goods and Services Act, 2017 and Integrated Goods and Services Act, 2017 (Indirect Taxes).

11.4 The price of a Product does not include any applicable delivery charges. Our delivery charges are as quoted here.

11.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

> Back to top

12. Our Liability if you are a Business

This clause 12 only applies if you are a business customer.

12.1 We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

12.2 We do not limit in any way our liability for:

  1. death or personal injury caused by our negligence;
  2. defective products under of the Consumer Protection Act 1986;
  3. fraud or fraudulent misrepresentation;
  4. or breach of the terms implied by section 15 of the Sale of Goods Act 1930 (title and quiet possession).

12.3 Subject to clause 12.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Contract for:

  1. any loss of profits, sales, business or revenue;
  2. loss or corruption of data, information or software;
  3. loss of business opportunity;
  4. loss of anticipated savings;
  5. loss of goodwill; or
  6. any indirect or consequential loss.

12.4 Subject to clauses 12.2 and 12.3, our total liability to you in respect of losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Products.

12.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty that might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

> Back to top

13. Our Liability if you are a Consumer

This clause 13 only applies if you are a consumer.

13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a direct and foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable or remote. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract. Our total liability to You in respect of losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Products.

13.2 We only supply the Products for domestic or private use. You agree not to use the Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3 We do not in any way exclude or limit our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the terms implied by section 14 of the Sale of Goods Act 1930 (title and quiet possession);
  4. any breach of the terms implied by section 14 to 16 of the Sale of Goods Act 1930 (description, satisfactory quality, fitness for purpose and samples); and
  5. defective products under the Consumer Protection Act 1986.

> Back to top

14. Events Outside Our Control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.

14.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport.

14.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  1. we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

> Back to top

15 Communications Between Us.

When we refer in these Terms to “in writing”, this will include email.

15.1 If you are a consumer:

  1. to cancel a Contract in accordance with your legal right to do so as set out in clause 10.1, please contact us in writing to tell us by sending an email to ask@dyson.in or by sending a letter to us at: Dyson Technology India Pvt. Ltd. 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation shall be in accordance with clause 10 of these Terms and shall be effective from the date the Products have been physically received, inspected and certified by the quality inspection team that the items are in original condition and meet the requirements of clause 10.5 and/or 10.6, as applicable;
  2. if you wish to contact us in writing for any other reason, you can send this to us by email to ask@dyson.in or by pre-paid post to Dyson Technology India Pvt. Ltd. 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002. You also contact us using our Customer Services telephone line on 18002586688

15.2 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.

15.3 If you are a business:

  1. any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, e-mail to ask@dyson.in or posted on our website.
  2. A notice or other communication shall be deemed to have been received:
  3. if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by e-mail, one Business Day after transmission; or, if posted on our website, immediately. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
  4. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

> Back to top

16. Other important terms

16.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

16.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.6 If You use our Site, You shall ensure information such as email address, mobile number, address are updated and current and in case any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Website Use and Website Acceptable Use Policy, We shall have the right to cancel the purchase made by You.

16.7 We will make best efforts to provide alerts via SMS and/or e-mail and it shall be deemed that You shall have received the information sent from Us on the mobile phone number or e-mail id provided in accordance with clause 16.6

16.9 The courts of Gurugram, Haryana, India shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, a Contract or its subject matter or formation (including non-contractual disputes or claims).

> Back to top

17 Warranty Details

17.1 All products are covered by a 2 year limited warranty (terms and conditions apply).

17.2 For full details of your Dyson warranty, click here.

> Back to top

18 Dyson No cost EMI offer

Dyson Technology India Private Limited (Company), is a company registered at 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002. The Company is offering its products on www.Dyson.In (Website) and is offering No Cost ‘Equal Monthly Installments’ (EMI)to its Customers.

Details of the Offer– Certain Credit Card users (Please see the list of banks/ Financial Institutions below in Annexure 1) can avail No Cost EMI payment option on selected Dyson products.

No Cost EMI offers are for 3, 6, 9 and 12 Months only.

Please see the Illustration in Annexure 2to understand how the No Cost EMI Works.

Terms & Conditions

Customers choosing to avail No Cost EMIs, in addition to agreeing to all other terms and conditions mentioned on the Website, including without limitation, Terms and Conditions applicable for sale of products on the Website, also agree to the Terms and Conditions mentioned below:

  1. No Cost EMI is available on all products worth Rs. 5,000/- each or more and upto a total invoice amount of Rs. 1,99,999/- and the Company has the right to modify, withdraw or discard the same at any time without giving any prior intimation and without any liability.
  2. No Cost EMI is available on payments made using certain Credit Cards issued by Banks / Financial Institutions and is not available on Debit Cards, Cash on Delivery, through Net Banking, UPI, Wallets Payment Methods or any other payment mode.
  3. The No Cost EMI is offered at the sole discretion of the Customer’s Banks / Financial Institutions issuing Credit Cards and Company is not responsible or liable for any claims on any account whatsoever, including inter-alia, unavailability of No Cost EMI by any Bank(s)/ Financial Institution(s).
  4. Customer agrees that it shall solely approach its Bank / Financial Institution to understand the No Cost EMI in detail including processing, cancellations, foreclosures and refunds.
  5. No Cost EMI does not entail any waiver of Interest on EMIs by the Customer’s Bank and/or Financial Institution. The Interest levied by the Banks for the EMI Tenure selected by the Customer is offered as an upfront discount by Company to the Customer at the time of purchase on the Website and the obligation to pay EMI including Interest is of the Customer only.
  6. Customer agrees that its Bank / Financial Institution will take 3-15 days to covert the purchase into EMI and Company is neither responsible nor liable for any delays/ rejections by the Customer’s Bank / Financial Institution.
  7. EMI once booked cannot be cancelled or reversed. Customer agrees to pay the EMI and Interest on total transaction value of the order in accordance with these terms and also the Terms and Conditions as per Customer’s Bank or Financial Institution.
  8. Customer agrees that Company will have no obligation or liability in the event the bank refuses to process or otherwise rejects the EMI transaction, for any reason whatsoever. Customer understands and acknowledges notwithstanding the refusal, cancellation or rejection of the EMI transaction by the Bank for any reason whatsoever, the machine will be dispatched to the Customer and the Customer will be charged the total amount upfront.
  9. Customer agrees that if the EMIs are not paid on timely basis, there may be additional interests or penalties which may be levied by the Customer’s Bank or Financial Institution, and it is the sole responsibility of the Customer to pay any such additional interests and penalties, if any.
  10. In the event of a return as per Company’s Policy, Customer agrees that it is the responsibility of the Customer to get the EMI cancelled with its Bank / Financial Institution and that the Company is not liable for any non-refundable Interest or any other charges which the Customer’s Bank/ Financial Institution may levy.
  11. Company does not charge any fee by any name called on such EMI Offers, including any processing fee. Customer agrees that if any fee, by any name called is charged by the Customer’s Bank/ Financial Institution, Company shall not have any liability or obligation to reimburse any such fees to the Customer.
  12. Customer agrees that it shall abide by all Terms and Conditions applicable on the Credit Card issued by the Customer’s Bank or Financial Institution.
  13. Customer agrees that taxes may be applied by the Customer’s Bank / Financial Institutions and Company is under no obligation to reimburse the same.
  14. Customer understands and agrees that there may be a constraint on the number of transactions or purchases on a specific credit card, based on the transaction limits set by the Customer’s Bank/Financial Institution. Customer confirms that it shall abide by the terms and conditions as may be applicable on the Credit Card being used for the EMI Offer.
  15. This No Cost EMI offer cannot be clubbed with any other offer as may be applicable on the Website.

Annexure 1

Credit Card Users of the following Banks / Financial Institutions can avail the No Cost EMI Offer

Bank / Financial Institution






Standard Chartered


Yes Bank





Annexure 2

The below Illustration is for a CITI Bank Customer and is intended for reference only. The actual Interest varies amongst the Banks / Financial Institutions.

Offer Price of Dyson V8+ (A)₹ 35,000
EMI opted by the Customer3 Months
Interest Cost for 3 Months @ 13% (B)₹ 745
Discount Offered to the Customer (C)₹ 745
Amount payable by the Customer (A) +(B)- (C)₹ (35,000 +745-745) = 35,000
Monthly EMI charged by CITI Bank for 3 Months₹ 11,667

> Back to top

HDFC Bank Promotion - Terms and Conditions

    • This offer (“Offer”) is open to all residents of India holding HDFC Bank Credit card and Debit Cards, collectively referred to as “Customers” for the periods
      • 15th Oct – 23rd Oct (Valid for Dyson.in, Dyson demo stores, Dyson direct to home, Croma Offline, Reliance Digital Offline, Sephora Offline, Dyson offline partners)
      • 24th Oct – 14th Nov (Valid for Dyson.in, Amazon, Flipkart, Myntra, Nykaa, Dyson demo stores, Dyson direct to home, Croma Offline + Online, Reliance Digital Offline + Online, Sephora Offline + Online, Dyson offline partners)
    • The cashback is applicable on below mentioned products. These may be changed at the discretion of Dyson without prior intimation.

S. No.


Eligible Product(s)


Cord-free vacuum cleaners

Dyson V11™ Absolute Pro


Air Purifiers

Dyson Pure Cool™ Advanced Technology Tower (TP04) - White/Silver and Nickle/Black

Dyson Pure Cool™ Advanced Technology Desk (DP04)

Dyson Pure Cool Me™ Personal Air Purifier and Fan (BP01)

Dyson Pure Humidify+Cool™ (PH01)

Dyson Pure Hot+Cool™ Advanced Technology Desk (HP04)


Hair Care

Dyson Airwrap Styler™ Smooth + Control

Dyson Airwrap Styler™ Volume + Shape

Dyson Supersonic™  Fucshia (including all bundles)

Dyson Supersonic™ Tan Box

Dyson Supersonic™  Purple & Black

Dyson Supersonic™ Blue & Gold



Dyson Lightcycle™ desk light

  • In the event of a Customer buying a applicable Dyson machine during the Offer Period, the Customer will be eligible for 10% instant discount of the total invoice value.
  • Offer would be valid only once per applicable card
  • For transactions done on Dyson.in, instant discount will be given via bin-series promo codes.
  • For transactions done on amazon, myntra, nykaa, flipkart, croma.com, reliancedigital.com, sephora.com, discount will be instant via bin series configuration.
  • For transactions done through Croma, Reliance Digital and Sephora stores, instant discount will be given through individual POS via bin series configuration.
  • Dyson would handle queries related to Instant Discount on Off-line channel (DemoStores, Dyson offline partners) as Dyson's sales representative would be entering the Promo code basis the BIN number and there is no posting from Bank's side.
  • The Offer is non-transferable, non-binding and non-encashable.
  • Offer is not valid on accessories or spares.
  • Instant Discount will not be valid on cancelled transactions or for charge back transactions.
  • Instant Discount is not valid for Void Transactions. The offer is valid only for successful/approved transactions.
  • Any customer query on the Instant Discount is open only for 120 days from the offer end date.
  • Commercial Cards, Dealer Cards, Distributor Cards are excluded from the promotion.
  • GST and Applicable Govt. taxes shall be payable by the Customer as applicable at the time the respective Cashbacks were offered.
  • All standard Terms and Conditions (as amended from time to time) mentioned on HDFC Bank website; (www.hdfcbank.com) would apply.
  • This Offer may be amended or withdrawn at any time, without prior notice.
  • HDFC Bank does not guarantee and make any representation about the usefulness, worthiness and/or character of the Products under the Instant Discount offer provided.
  • For Amazon, only purchases made through seller ‘Dyson India’ would be considered
  • For nykaa, only purchases made through seller ‘Nykaa E-retail pvt ltd’ would be considered
  • For Flipkart, only purchases made through seller ‘OmniTechRetail’ would be considered
  • For Amazon and flipkart, offer shall be run, only if required permissions are received from Amazon and Flipkart. During their sale periods, Amazon and Flipkart, at their discretion, might run bank offers on the above-mentioned products.
  • Dyson will inform the Bank regarding the EMI form factor (CCEMI & DCEMI) once they are configured for offline channel. Moreover, Dyson will inform the Bank regarding the offer running on the mentioned online channel.
  • Dyson will share the store list where the offer will be live.
  • By participating in the Cashback offer, the Customer shall be deemed to have accepted these Terms and Conditions.
  • Any disputes arising out of this Offer shall be subject to the exclusive jurisdiction of courts in Gurugram, Haryana only

> Back to top

Best Price Policy

Our prices are checked and matched daily, so you can be confident you’re getting the best price by purchasing direct from Dyson.in

If you find (within 7 working days) the same machine advertised at a lower price (inclusive of bank cashback offers) by Amazon, Flipkart, Nykaa or Croma in India, we’ll refund the difference and match the price.

You just need to contact our Customer Service team on 1-800-258-6688.

Below are the terms to avail the policy:

  • Product must be the exact same model as it appears on Dyson.in
  • Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.
  • Bank cashback offers on retailers does not include offers on commercial/distributors cards, retailer branded bank cards, and retailer loyalty cards.
  • Retailer on which the policy is applicable: Amazon, Flipkart, Nykaa, Croma. Proof of advertised price by the retailer is required.
  • Promise does not apply if your purchase is part of a bundle or collection that can also be purchased individually at full price.
  • Refunds will be processed by our Customer Service team within 5-10 working days

> Back to top

Style Masters Terms

  1. Dyson Technology India Private Limited (“Dyson”) is organizing the Dyson Style Masters Program (“Contest”) to be held from 19th October 2020 to 22nd November 2020 (“Contest Period”) wherein 15 winners shall be entitled to receive one Dyson Corrale machine along with gift vouchers worth Rs. 10,000/- & a Dyson Styling Kit (“Prize”).
  2. Participant of the Contest must be a natural person competent to enter into a legally binding contract under Indian Contract Act, 1872.
  3. The Contest is valid across India except where prohibited by law.
  4. Participation in the Contest is voluntary and by participating in this Contest, participant agrees to be bound by these terms and conditions and it would be deemed that the participant has given permission to be contacted by SMS/Call or Email for the purpose of verifying the information provided by the participant, and for announcing the participant as winner of the Contest.
  5. In order to be eligible to participate in the Contest, the participant must be a resident of India and should be working at a salon or should be an academy stylist. Any stylist from any salon or academy across India may submit an entry. Participant must be above 18 years of age as on 1st October, 2020 & must have a public profile on Instagram.
  6. In order to participate in the Contest, the participant is required to create their best styling video demo using the Dyson Corrale™ hair straightener either on a model or client or dummy. The style should be based on either of the following 2 themes, (i) Messy blow-out volume styles or (ii) Festive chic styles. The participant is required to upload the styling video together with a before & after image on Instagram during the Contest Period. The participant should Tag @Dyson_India and #DysonIndiaPro in the said post. In addition the stylist must email their entries to dysonindiapro@dyson.com
  7. The video to be submitted should be in the Mpeg 4 format, with a maximum duration of 4 minutes. The style SHOULD be created only using the Dyson Corrale machine only. The style can done on a model, client or dollyhead. Any of the three are permitted. Any styling product can be used for enhancement or finishing In addition to the video you need to submit a clear close up of the model with before style and after style hair with a white background.
  8.  Out of all the participants, the winner(s) shall be determined by a panel of expert Judges who will be judging the Contest and accordingly a total of fifteen (15) winners shall be selected. Last date to enter the contest would be 22nd November, 2020.
  9. The winners shall receive a call from Dyson or its representative as per the contact details provided by the participant for verification and upon successful verification, the winner shall receive the Prize. Dyson may request a letter of current employment / course academy which would need to be produced. In the event a winner is unreachable, ineligible, or for any reason fails to verify the information provided at the time of participation, the entry shall stand forfeited.
  10. The decision made by Dyson in regard to the Contest and/or the winners will be final and binding.
  11. Participant gives Dyson the right in perpetuity to publish and broadcast anywhere in the world, for editorial, advertising, promotional, marketing and/or other purposes and in any media, Participant’s and/or Winner’s name, image, likeness and/or photograph (except where prohibited by law) without any further permission or consent or consideration in any form, including but not limited to, royalty.
  12. The Winners may be required to send a copy of PAN Card (Self attested), Photo ID Proof i.e. copy of driving license or Passport or Voter ID Card or Ration Card (Self attested), Address proof: Driving license / Passport / Voter ID Card /Electricity Bill (shouldn’t be more than 6 months old) (Self attested) in the manner and within such time period as provided in the email/DM which shall be sent to him/her informing about the results.
  13. Winners shall bear all applicable taxes including but not limited to GST, income tax and any other statutory levy as may be applicable from time to time in relation to the Prize. The Winners are solely responsible for any other expense related to the acceptance of Prize and Dyson shall not in any manner be liable or responsible for the same. The applicable taxes (if any) will be informed to the Winners through email/DM and he/she shall be required to pay the same in the form of DD in the name of Dyson Technology India Private Limited payable at Gurugram.
  14. The Prize cannot be exchanged with any product or item, is non-transferable and cannot be encashed under any circumstances. Accessories, if any shown with the Prize shall not form part of the Prize to be provided to the Winners.
  15. In no event shall Dyson be liable for any losses or any incidental or consequential damages arising out of and in relation to the Contest.
  16. Contest shall be void, if prohibited by law. In such case, Dyson shall not be liable to provide any gift(s)/ Prize(s) or compensation to the winners on any account.
  17. Dyson reserves the right to alter, modify, change or cancel the Contest and/or these terms and conditions, without any prior notice to the Participants. Participant shall be deemed to have notice of any such amendments or interpretations upon publication of the same on Dyson’s website www.dyson.in and shall be deemed to have accepted such amendments or interpretations by virtue of his/her continued participation in this Contest.
  18. Any provision of the Contests and/or the terms and conditions that is declared invalid or unenforceable by a court of competent jurisdiction shall be ineffective to the extent of such invalidity or unenforceability without invalidating or rendering unenforceable the remaining provisions hereof.
  19. In the event of any conflict or inconsistency regarding any instructions, rules and conditions on any advertising or promotional material relating to the Contest, these Terms and Conditions shall prevail over all such other instructions, rules and conditions.
  20. Participant hereby agrees to indemnify and keep Dyson, its associated companies, its event management company and their respective directors, officers, employees, contractors and agents, indemnified against any and all losses, claims (including but not limited to third party claims), injuries, costs, fees, fines, penalties, taxes, charges and any other liability arising out of any act of omission, commission, fraud, negligence or misconduct by the participant."
  21. Holding of the Contest is subject to normal force majeure conditions.
  22. These terms & conditions shall be governed by laws of India and the courts at Gurugram, Haryana shall have the exclusive jurisdiction in respect of all the subject matter in relation to the Contest.

> Back to top

Talking to us is easy.

You can call us
Email us