Accidental damage protection
Terms and Conditions
1. The program covers all the parts of the machine
2. Water damage is not covered as a part of the plan
3. Coverage is limited to maximum 5 FOC parts/ machine
4. Owner must register their machine to activate the accidental damage protection benefit
5. Consumers only who have purchased machine from 1st Aug 2022 (or the date when the program goes live) will be covered as a part of the program
Terms & Conditions
This page, together with the documents expressly referred to on it, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.dyson.in
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made there under as applicable and various other statutes. This electronic record is generated by a computer system and does not require physical or digital signatures.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.
For the purpose of these Terms wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on our site.The term "We", "Us", "Our" shall mean Dyson Technology India Pvt. Ltd.having its registered office situated at 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002, with Corporate Identity Number: U51909HR2017FTC068554
You will be asked to confirm your acceptance of these Terms before being able to place an order. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms, or save them to your computer, for future reference.
1. Information about us
1.1 We operate the website www.dyson.in. We are Dyson Technology India Pvt. Ltd, our registered office is Dyson Technology India Pvt. Ltd. 03-101 & 03-114, WeWork Forum, DLF Cyber City, Gurugram, Haryana-122002 which is also our main trading address.
1.2 To contact us, please see our Contact us page.
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot warranty that your computer’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.
2.3 The packaging of the Products may vary from that shown on images on our site.
2.4 All Products shown on our site are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will not process your order.
3. Use of Our Site
3.1 Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take time to read these, as they include important terms which apply to you.
4. How we use your personal information
5. If you are a Consumer
The following clause 5 only applies if you are a consumer.
5.1 If you are a consumer, you may only purchase Products from our site if you are a person who can form legally binding contracts under Indian Contract Act, 1872.
5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described.
6. If you are a Business Customer
The following clause 6 only applies if you are a business.
6.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
6.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
6.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
6.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement, based on any statement in this Contract.
7. How the Contract is formed between You and Us
7.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
7.2 After you place an order, you will receive an email and/or SMS from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted. Our acceptance of your order will take place as described in clause 7.3 below
7.3 We will confirm our acceptance to you by sending you an email and/or SMS that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
7.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our site as referred to in clause 11.5 below, we will inform you of this by email and/or SMS and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
7.5 Upon Your purchase of Dyson product(s) for business purchases, You may be able to avail the benefits of GST input tax credit. Accordingly, at your request, an invoice containing the GSTIN as provided by You ("Tax Invoice or E-Invoice") shall be issued to You through the IRP/GST Portal. Only the Tax Invoice issued by the IRP/GST Portal will be considered as a valid Tax Invoice for all purposes. Please note:
- Dyson is not responsible to verify the correctness of the GSTIN and/or other details provided by You and You shall be entirely responsible to provide the accurate details.
- If GSTIN and/or business entity details are not provided by You, it will be presumed that it is a personal purchase and not a business purchase.
- Dyson shall not entertain any request for any revision in the GST Invoice. Dyson shall not be liable for Your default including for reasons associated with details provided by You.
- Dyson will not be liable in case You are not able to avail input tax credit or if input tax credit is denied to You for any reason whatsoever.
8.1 Payment can be made in Indian Rupees by one of the following: Mastercard, Visa, Maestro, American Express,Dinersclub, NetBanking, UPI, Wallets, card on delivery and cash on delivery up to a certain value as defined by Us from time to time or such other payment mode as may be specified by US from time to time. Additional terms and conditions may apply depending upon your payment mode, including without limitation, for No Cost EMI and Cash on Delivery. By making Payment through such mode, you agree to the terms and conditions that apply to such mode of payment. We reserve the right to add or remove or modify the terms and conditions for such payment options without prior notice. Notwithstanding the above, usage of any of the above payment options shall at all times be subject to rules, regulations and guidelines under applicable law and those prescribed by RBI, issuer banks, acquiring banks, facility providers and other intermediaries involved in the payment process.
8.2 While availing any of the payment methods available on our Site, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
- Exceeding the pre-set limit mutually agreed by you and your Bank
- Lack of authorization for any transaction/s, or
- Any payment issues arising out of the transaction, or
- Decline of transaction for any other reason/s
All payment transactions are subject to approval by the Your issuing bank / financial institution as applicable. If Your bank / financial institution refuses to authorize payment, We reserve the right to cancel the order without any liability. Further, You agree that it will not hold Us accountable for any delays caused to the Delivery in cases where the payment authorization is delayed by Your bank/ financial institution.
8.3 We may at our sole discretion and without any prior notice limit the quantity / value of items purchased per person per household or per order. These restrictions may be applicable to order placed by same account, the same credit card or debit card and also to orders that use the same billing and/or shipping address.
8.4 We reserve the right to decline transaction by customer with a history of questionable charges including but not limited to breach of any agreement by the customer with Us or breach/violation of any law or any charges imposed by issuing bank or breach of any policy.
8.5 We may at our discretion do such checks We deem fit before approving the cash on delivery transaction to be certain of customer’s commitment to pay the transaction price. As a result of such check if we are not satisfied with the creditability of the customer or genuineness of the transaction/transaction price, we may at our discretion reject and/or cancel the order.
8.6 In the event that a Product is listed at an incorrect price due to an error in pricing, we shall have the right, at its own discretion, to refuse or cancel any orders placed for that Product. In the event that a Product is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
8.7 In case of cash on delivery or card on delivery, the order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the full payment is made to Us.
9.1 Your order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the Dispatch Confirmation, unless there is an Event Outside Our Control as set out in clause. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
9.2 Delivery will be completed when we deliver the Products to the address you gave us.
9.3 The Products will be your responsibility from the completion of delivery.
9.4 You own the Products once we have received payment in full, including all applicable delivery charges.
9.5 We can only accept orders for delivery to addresses within the territorial boundaries of Republic of India.
9.6 Next day delivery not applicable on Sundays and public holidays.
9.7 Order needs to be placed before 2pm to be applicable for next day delivery.
9.8 Next day delivery not applicable on accessories.
9.9 Next day delivery will be attempted by Dyson but Dyson not responsible but is premises are locked, customer not available, or delivery refused for other reasons.
9.10 Next day delivery not applicable for reasons beyond Dyson's control, including force majeure conditions.
9.11 Dyson does not guarantee next day delivery and the same is provided on a best effort basis.
9.12 Cash on Delivery is only applicable below order value of ₹49 900.
9.13 Due to Covid-19 restrictions – delivery timelines could be slightly delayed.
Please find below guidance on current delivery timelines:
Order to Delivery Days