It’s a loan machine service that keeps you using Dyson technology while your product is being repaired. The aim is simple: ensure you’re never without your Dyson machine. 

Any Dyson machine owner whose product can’t be fixed on the same day. If your repair needs more time, we’ll offer a loan unit so you don’t miss a beat.

Bring your machine in → we assess it → if repair time exceeds our threshold, we offer a loan unit → a quick deposit and agreement → collect your repaired product and return the loan unit.

An aspirational model featuring Dyson’s latest technology – so you can enjoy a premium experience while you wait.

Yes – a credit card pre-authorisation is taken as a refundable hold when you borrow the unit.

It will match the length of time it takes to repair your product which can vary. Your store team will confirm the exact return date when you borrow the unit.

Return your loan machine in store when you collect your repaired product. Loan machines are issued and returned in store.

Yes, each loan machine is cleaned and safety checked before it can be borrowed.

If there’s water damage or clear signs of misuse, charges may apply. The loan comes with a simple agreement that explains responsibilities.

Yes – purchasing is possible. Pricing and discount details will be confirmed at the time of loan/return.

You’ll be eligible for whatever in-store offers are running at the time; tradeup terms are still being finalised.