Your Consumer Right of Return and Refund

1. If you are a consumer, you have the right to cancel a Contract within the period set out in clause 10.2 below. This means that during that period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

 2. Your right to cancel the Contract starts from the date of purchase (day 1 considered is the date mentioned on invoice).

 3. To cancel, Customer must bring the article to store along with packaging box and the original invoice. Dyson area manager will verify box items and accessories. The machine should be returned in Original Condition, with the original packaging, price tags, and accompanied with all tools, accessories, operational manual and any other material as delivered to the customer at the time of purchase.

 4. For tool and accessory returns. You must return the Products in Original Condition with the original packaging. Note that if you fail to package the goods adequately or fail to take reasonable care of the goods, we might not be able to accept their return.

 5. If you exercise your right to cancel in accordance with these Terms, you will receive a full refund of the price you paid for the Products. As a consumer, you will always have legal rights regarding cancellation in relation to Products that are faulty or not as described. These legal rights are not affected by the Dyson product warranty.

 6.  Refunds shall be initiated only after the Products have been physically received, inspected and certified by the quality inspection team that the items are in original condition and meet the requirements.